SHIPPING EXCEPTIONS

What are shipping exceptions?
UPS exception tickets are the carrier's way of letting us know there is an issue with a shipment. Contacting the customer directly gives us a hands-on ...
Wed, 14 Apr, 2021 at 5:06 PM
FedEx Delivery Manager
This article link has the most up-to-date information. The is a really helpful video at the bottom of the page. https://www.fedex.com/en-us/delivery-manage...
Wed, 14 Apr, 2021 at 4:27 PM
UPS Access Point
UPS Exception: Delivered to an Access Point  BEFORE you do anything, please check the tracking. UPS sends us an exception every time there is a shi...
Wed, 9 Oct, 2019 at 12:40 PM
What are FedEx exceptions?
FedEx Exceptions: FedEx exception tickets are FedEx's way of letting us know there is an issue with a shipment! What we need to do, is determine if...
Wed, 9 Oct, 2019 at 12:37 PM
Customer Not Available or Business Closed / 1st Delivery Attempt
When we get these notifications, please be sure to check the FedEx website to ensure this is the most recent exception You can also check the trave...
Wed, 9 Oct, 2019 at 12:42 PM
UPS 2nd and 3rd Delivery Attempts
When you see a second or third UPS delivery attempt 1. Please check to see if the customer was already emailed with the UPS 1st delivery attempt.  I...
Wed, 9 Oct, 2019 at 12:40 PM
FedEx 2nd and 3rd Delivery Attempts
When you see a second or third FedEx delivery attempt 1. Please check to see if the customer was already emailed with the FedEx 1st Delivery Attempt ...
Wed, 9 Oct, 2019 at 12:42 PM
Odd Ball UPS Exceptions
Sometimes we get odd ball exceptions that don't fall into one category. If you don't have a clear cut response, please unassign the ticket and mak...
Wed, 9 Oct, 2019 at 12:38 PM
FedEx Cases - Filing Online
Here is the link for FedEx Claims: https://www.fedex.com/apps/onlineclaims/?locale=en_US OUR FEDEX ACCOUNT NUMBER IS 884340357 Make sure you sign in...
Wed, 14 Nov, 2018 at 1:09 PM
The receiver must pay the duties or taxes due on the package.
Import C.O.D charges due OR Receiver must pay duties or taxes  When we get exceptions like this, it is often a package that is shipping internationa...
Fri, 20 Oct, 2017 at 4:06 PM