UPS exception tickets are the carrier's way of letting us know there is an issue with a shipment. Contacting the customer directly gives us a hands-on approach to helping the customer resolve any issues regarding shipment. 


What do we need to do? 


We need to contact the customer with the information most updated information provided by the carrier via the tracking.


For UPS exceptions see here: 


https://venditiogroup.freshdesk.com/a/solutions/articles/6000247422?portalId=6000043751


For FedEx exceptions see here: 


https://venditiogroup.freshdesk.com/a/solutions/articles/6000247423?portalId=6000043751